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The Messages app for iPhone makes it easy to send images to other people in one-on-one chats and group conversations. Occasionally, though, you may have trouble doing that.
For example, incorrectly-configured messaging settings, service outages, and software-related problems are common reasons behind an iPhone that won’t send pictures in Messages.
Table of Contents
Don’t worry. This troubleshooting guide will outline multiple solutions you can work through to fix an iPhone that won’t send photos in Messages. However, it’s best to identify if the problem occurs over iMessage, MMS, or both before you begin.Is the Problem iMessage or MMS-Related?
The Messages app defaults to iMessage (Apple’s proprietary messaging service) for conversations with other Apple device users and MMS for multimedia texting with Android phone users. It’s easy to distinguish one from the other.
iMessage conversations feature blue text bubbles, while standard MMS chats are green. When you initiate a new messaging thread, a contact’s name or phone number shows up in blue if they are an Apple user. If not, they appear in green.
iMessage works via Wi-Fi and mobile data and routes messages through Apple’s iCloud servers. On the other hand, MMS uses mobile data only, transfers messages via your carrier’s cellular network, and requires an SMS text-messaging plan.
If your iPhone fails to send pictures via iMessage only, skip any MMS-related fixes and vice versa. However, make sure to check out general fixes that apply to both.1. Toggle Airplane Mode On and Off
It’s a good idea to begin by enabling and disabling Airplane Mode on your iPhone. That reboots the Wi-Fi and cellular radios inside the device and resolves network-related errors preventing Messages from sending pictures. To do that:
Swipe down from the top right of the iPhone screen to invoke the Control Center.
icon on the top-left cluster of controls.
Wait 30 seconds, and tap the icon again.
Once your iPhone reconnects to the internet, tap the Alert symbol icon next to the failed picture message in Messages and tap Try Again.2. Speed Up Your Internet Connection
Switch from Wi-Fi to mobile data or vice versa.
Restart your Wi-Fi router.
Connect to a different Wi-Fi network.
Move to an area with better cellular signal strength—e.g., move outdoors if you’re inside a building.
Stop other apps from consuming Wi-Fi or cellular data.
Disconnect from VPNs (virtual private networks).
If that doesn’t help, learn other ways to troubleshoot a slow mobile data or Wi-Fi connection.3. Force-Quit and Relaunch Messages App
If there’s nothing wrong with the internet, force-quit and relaunch Messages and check if that resolves the problem. To do that:
Swipe up from the bottom of the iPhone’s screen to open the App Switcher.
card up and out of the screen.
Exit to the Home Screen and relaunch Messages.4. Make Sure MMS Messaging Is Active
Scroll down and tap
Turn on the switch next to
If you can send pictures, but the other person does not receive them, the chances are MMS messaging is not active on their cell phone. Ask them to turn the feature on.5. Check the iMessage Server Status
If your iPhone fails to send pictures via iMessage, check if there’s anything wrong on the server side. To do that, visit Apple’s System Status page. If the iMessage server category is down, wait until Apple gets it back online.6. Restart iOS to Fix iPhone Glitches
The Messages app is deeply interlinked with the iPhone’s system software, so random iOS glitches could play a factor behind picture messages that fail to go through. Restart your iOS device and check if that makes a difference.
To restart any iPhone model:
Open the Settings app and tap the
Scroll down and tap
slider to the right.
Wait 30 seconds.
button until you see the Apple logo.7. Delete and Recreate a New Conversation
If the issue only occurs with a single contact, the problem might be related to a corrupt messaging thread. Delete and create a new conversation to fix that.
Swipe the conversation thread to the right and tap the
on the confirmation pop-up.
icon on the top right of the screen and start a new conversation with the person.8. Disable and Re-Activate iMessage
If the problem persists but with iMessage conversations only, disable and re-enable the functionality on your iPhone. That helps re-register your phone number and Apple ID with Apple’s servers. To do that:
Open the Settings app and tap
Turn off the switch next to
Restart your iPhone.
Do you have trouble re-activating iMessage? Learn how to fix iMessage activation errors on iPhone.9. Activate Send as SMS
If iMessage repeatedly fails to work with another iPhone user, you can send messages over MMS instead. If Messages does not ask you to do that automatically after several retries:
Open the Settings app and tap
Activate the switch next to
Resend the picture message.
Note: You can’t send MMS messages to Apple ID contacts if they don’t have a phone number—e.g., an iPad or Mac-only user.10. Update Your Carrier Settings
If the issue is MMS-related or you cannot use iMessage over cellular data, check if there’s a pending carrier settings update that could fix the problem. To do that:
If you receive a
Carrier Settings Update
.11. Update to the Latest Version of iOS
Persistent issues with your iPhone’s system software could be what’s preventing the Messages app from sending pictures. You must install the latest iOS updates to resolve the problem.
Wait until your iPhone scans newer iOS updates—e.g., iOS 16.
Download and Install
.12. Factory Reset Network Connection Settings
Factory reset your iPhone’s network settings to resolve messaging issues that result from a broken Wi-Fi or cellular configuration. To do that:
Reset Network Settings
and key in your device passcode.
Reset Network Settings
on the confirmation pop-up.Contact Apple Support or Your Phone Carrier
If the fixes above fail, it’s time to reach out to Apple Support or your carrier’s support line (if the problem’s only MMS-related) for extra troubleshooting help. Use a third-party messaging service like WhatsApp to send and receive picture messages in the meantime.
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Your iPad conserves battery life by automatically shutting down its display when you don’t interact with it for a predefined amount of time. But if it fails to do that, likely reasons include an incorrectly configured Auto-Lock setting or a system-related fault in iPadOS.
Work your way through the list of fixes that follow, and you should be able to get your iPad to turn off automatically.
Table of Contents1. Check Auto-Lock Setting
If your iPad’s screen doesn’t turn off automatically, you may have accidentally prevented Auto-Lock from kicking into action. Diving into the device’s Display and Brightness settings should help you re-activate the functionality and avoid issues with rapid battery draining.
Start by opening the Settings app on your iPad. Then, select Display and Brightness2. Check Guided Access Settings
Is the issue occurring specifically while using Guided Access on your iPad? If so, you might have configured the screen not to turn off automatically while setting it up.
Note: Selecting Default within Display Auto-Lock settings in Guided Access should prompt your iPad to mirror the general Auto-Lock preferences in iPadOS.3. Restart iPad
If you don’t notice anything unusual with the Auto-Lock settings on your iPad, you might be dealing with a minor technical glitch in the system software. Restarting your iPad is the best way to fix that.
Wait for at least 30 seconds to make sure that the device has powered down completely. Follow by holding down the Top button to reboot it.4. Force-Restart iPad
If your iPad appears to be frozen with the screen on, you must force-restart your iPad instead. That involves pressing a specific combination of buttons that change depending on whether the device has a Home button or not.
Press and hold both the Top and Home buttons at the same time until you see the Apple logo on the iPad’s screen.
Quickly press and release the Volume Up button, press and release the Volume Down button, and press and hold the Side button until you see the Apple logo on the iPad’s screen.5. Update iPadOS
You might be dealing with an issue specific to the current version of the system software on your iPad. If you haven’t updated iPadOS recently, try doing that now.
If your iPad appears to be up-to-date, work your way through the remaining fixes, but remember to apply the next iPadOS update as soon as it becomes available. You can also select Automatic Updates (within the Software Update screen) and turn on the switches next to Download iPadOS Updates and Install iPadOS Updates to allow the device to update itself automatically.6. Update Apps
Buggy apps can also introduce issues on your iPad. For example, if the problem occurs while interacting with a specific app or apps, try updating them.
To do that, open the App Store, tap your profile portrait, swipe down to scan for new updates, and select Update All.7. Restore All Settings
If your iPad still won’t turn off automatically, it’s probably due to a conflicting or corrupt setting in the system software. Resetting the settings in iPadOS can help fix that.8. Drain Battery Fully and Recharge
Waiting until the iPad’s battery drains out fully and recharging it after that may also help fix a broken Auto-Lock functionality. If you have the time, try doing that before moving on to the next fix.9. Restore Factory Settings
If none of the fixes above worked, you must reset your iPad to factory defaults since a fresh copy of the system software might be just what it needs to work correctly again. But while that also means you’ll end up losing your data, you can always get everything back via a backup after the reset procedure.
For a comprehensive step-by-step guide, check out this guide to resetting an iPad to factory defaults.Still Not Fixed? Take It to Apple
Being left in the dark sucks, but what sucks even more is finding your trusty iPhone (or iPad!) flashlight won’t turn on, and the flashlight icon in the Control Center is greyed out.
The good news is that your flashlight is probably okay; the bad news is that you may have to do some quick and dirty troubleshooting to get your light back. So sorry for those of you in a zombie apocalypse. But hey, at least you still have an internet connection!
Table of Contents1. Reboot Your iPhone
Sometimes, when your phone’s flashlight is greyed out, it could be a temporary glitch caused by a minor software issue. Restarting your device can clear any bugs causing the problem and refresh the device.
On an iPhone, press and hold the Power button (also known as the Sleep/Wake button) until the Slide to power off slider appears on the screen. Then, slide the slider to the right to turn off your device.
Once your phone has fully shut down, press and hold the Power button again to turn it back on, and you’ll see the Apple logo appear.2. Update to the Latest iOS Version
Keeping your phone’s software up to date is essential for security reasons and ensuring that all of its features (such as Bluetooth and Wi-Fi) are functioning correctly. Sometimes, your flashlight is greyed out because your phone’s software needs to be updated, and a bug is causing the issue.
If there is an available update, it will show up here. Follow the prompts to download and install the update for iOS or iPadOS. Depending on the update size and your internet connection speed, this process may take a few minutes or longer.
Use the flashlight again after the update is done. You can try other potential fixes to troubleshoot the problem if it’s still not working.3. Reset the Settings on Your iPhone
Resetting your iPhone’s settings can help if your flashlight is greyed out because of a software issue. When you reset your settings, it will not delete any data but will return the settings to their defaults. This can help if a setting has changed from the default, causing an issue with the flashlight.
You will have several options from here, such as Reset All Settings or Reset Network Settings. Select the option that will best address the problem you’re experiencing with your flashlight. It’s always better to start with the Reset All Settings option.
It’s important to note that resetting the settings will remove any custom settings you’ve made, including custom ringtones, wallpaper, and other customizations. So you’ll need to redo those settings again.4. Close Third-Party Apps That Use the Flash
Sometimes, your flashlight is greyed out because another app is currently using it. This can happen if you’re running an app that uses the flash, like a camera app, and then try to use the flashlight. In this case, the app currently using the flash will have priority, and the built-in flashlight will be greyed out.
Then, swipe left or right to find the app that’s using the flash, and swipe it up and off the top of the screen to close it.5. Check for Camera Access Permissions
Sometimes, your flashlight is greyed out because the app you’re using doesn’t have permission to access the camera. Without access to the camera, the app won’t be able to turn on the flashlight.
To check if an app can access the camera, go to your phone’s settings app, then tap on
Privacy & Security.
Here, you’ll see a list of all the apps that have requested permission to access different parts of your phone, including the camera.
If you see an app that you want to use the flashlight with, but it doesn’t have permission to access the camera, toggle the switch to permit it.
It’s also good to check if the app is updated. Sometimes, an outdated app might not be compatible with the latest iOS/Android version, and the app might need to be fixed, or the flashlight feature might not work.
Once you’ve given the app permission to access the camera, try using the flashlight again.6. Check for Low Battery and Disable Low Power Mode
Your phone’s battery may be running low, and your phone is in low power mode. In low power mode, your phone will conserve battery by disabling certain features, like the flash, to help prolong the battery life.
To check your phone’s battery level, look at the screen’s battery icon in the top right corner. If it’s low, try charging your phone. If you’re unable to charge it, try disabling low-power mode.7. Try Using Siri to Turn On the flashlight
Another quick fix to try when your flashlight is greyed out is to ask Siri to turn it on. Siri is Apple’s virtual assistant that can help you perform various tasks, including turning on the flashlight.
To use Siri to turn on the flashlight, simply press and hold the Home button or say Hey Siri (if you’ve set it up) and say, “Turn on the flashlight.” Siri should respond by turning on the flashlight for you.
If Siri cannot turn on the flashlight, it could be due to a software issue. You may need to try other potential fixes to troubleshoot the problem.8. Check Flashlight Settings in Control Center
Another quick fix to try when your flashlight is greyed out is to check the flashlight settings in the Control Center. The Control Center is a feature on iPhone that allows you to quickly access and control specific settings, such as the flashlight.
To access the Control Center, swipe down from the top right corner of the screen. Next, you should see the Flashlight button on the Control Center. If the button is greyed out, try tapping it to turn on the flashlight.
If the button is not greyed out, make sure the flashlight is set to on. Also, you can check the brightness level of the flashlight by long pressing the flashlight button in the Control Center.9. Restore the Phone
Sometimes, you can’t fix a software issue through the above means. In this case, restoring your iPhone can help.
When you restore iPhones, it erases all of the data and settings on the device and returns it to its original factory settings. It’s the most definitive form of software system repair you can do for an iPhone, but it should be a last resort.
To restore your iPhone, you’ll need to connect it to a computer and use iTunes or iCloud to complete the process. Keep in mind that restoring your iPhone will erase all of the data, settings, and apps on your device, so back up any important data before restoring.
For detailed instructions on recovery mode, head over to How to Use DFU Mode on iPhone and iPad. The DFU mode also resolves issues resulting from faulty hardware and firmware programming.
After you have restored your iPhone, you can try to use the flashlight again. If the issue still persists, it might be a hardware issue, and you may need to contact Apple Support for further assistance. Especially if you suspect the LED flash itself is faulty.
When your iPhone keeps restarting over and over again, the whole iOS experience seems to get stuck in a boot loop.
Been there, done that. I can feel the agony you’re going through right now. Enough of the random boot loop, it’s time to look for fixes and take control of the unexpected restarts your iPhone is going through.Why does my iPhone keep restarting itself?
From what I’ve experienced, a software bug is usually the force behind an iPhone that keeps restarting. But that doesn’t mean other culprits like problematic apps or cluttered storage aren’t responsible for the chaos.
Third-party malicious certifications and faulty chargers that cause an iPhone to restart itself while charging are also usual suspects.What to do if your iPhone keeps restarting itself
Now that you know what could be behind the issue, you may be asking: So how do I fix an iPhone that keeps restarting? Well, these solutions have you covered:
1. Force restart iPhone
Once in a while, a random glitch tends to sneak in and begins to cause problems. When that happens, a hard reset comes to the rescue more often than not.
So, if your iPhone is stuck in a restart loop, the first thing you should try is to go for the force restart.
Did your iPhone start rebooting repeatedly after an iOS update? If so, this issue could very well be due to a software bug. The right way to troubleshoot it is to go for a software update.
Open Settings → General → Software Update. Now, follow the usual process to download and install the software update.
3. Remove the SIM card and reinsert it
Phones tend to get stuck in a restart loop if the device’s connection to the wireless carrier is facing a problem. Thankfully, one of the easiest and most reliable ways to fix this connection issue is just by removing the SIM card and putting it back inside.
First, shut down your iPhone. After that, use the ejector tool (or a safety pin), which comes with the iPhone in the box, to pop out the SIM tray. Remove the SIM card. After that, wait a few seconds and then reinsert the SIM.
4. Determine if an app is causing your iPhone to restart
If the problem continues even after a software update, track down the problematic apps and remove them. So, how do you figure out which apps are behind this issue?
Well, iOS comes with a feature called “Analytics” that works effectively in diagnosing issues. After a thorough test, it digs out the problematic areas, making it a little easier for you to find out the culprits.
Go to Settings → Privacy → Analytics & Improvements → Analytics Data.
Now, scroll through the entire list and spot the apps that might have been listed repeatedly. Once you have discovered those apps, removing them from your device could solve the issue.
Outdated apps tend to create a lot of problems. They can affect the overall performance of the device, and even cause your iPhone to crash unexpectedly. So, if your device has some apps that haven’t received love from the developers in some time, make sure to wipe them out
On iOS 13 or later
In iOS 13 or later, there are multiple ways to delete an app. One of the easiest ways is to touch and hold an app and then tap Delete App in the popup that appears. After that, tap Delete again to confirm the action.
On iOS 12 or earlier
Simply touch and hold an app and then hit the X bubble. Next, hit the Delete bubble in the popup menu to finish.
You can also update apps manually as and when you want. To get it done, head into App Store → Your Profile → Tap Update All to update all the apps installed on your iPhone in one go.
7. Clean up your iPhone
If your iPhone is still restarting, cleaning up the entire device may help in fixing the problem.
Corrupt files or cluttered storage could be at the heart of this issue. But before going on this marathon of a cleanup, don’t forget to back up all of your important files.
To help you track down all the storage-hogging files and delete them with ease, we’ve created a complete guide. So, hop on it to remove unnecessary files carefully.
Find the process of removing useless files manually a tedious affair? Check out these storage cleaning apps for iPhone.
While I can’t say with 100% certainty, clearing out RAM could help in taking control of this problem.
I also recommend that you delete any third-party certifications you may have installed on your device. Go to Settings → General → Profile & Device Management and delete the displayed certificates.
8. Reset all settings
Now we’re going to wipe out all the existing settings and set the device back to its default state. This solution may sound a bit radical, but it often proves handy in getting rid of common problems. So, let’s hope that it’s able to resolve the issue.
Head into Settings on your iPhone → General → Reset → Reset All Settings.
9. Check for a hardware problem
Dropping your phone a lot may also cause the iPhone to get stuck in the boot loop. If your device has recently met a nasty drop, there could be a hardware problem.
A worn-out battery may also be behind the problem. If it’s found to be the culprit, you can get rid of the issue just by replacing the faulty/worn-out battery.
If your iPhone keeps restarting while charging, make sure the Lightning port is clean. Pocket lint, dirt, and debris may have piled up over time, preventing the smartphone from charging. So, clean the lint and gunk stuck in the charging port and then try to charge the device. If the problem remains, try charging your device with another cable.
Though third-party services charge a lot less, Apple Support is more reliable. So, if you don’t mind spending a few extra bucks in favor of a trusted solution, contact Apple for help.
10. Restore your iPhone as new
Restoring an iPhone as new is something that I usually save for last as it’s known as a last resort when it comes to fixing software problems. It has a solid record of resolving stubborn issues like failed Wi-Fi and Bluetooth connectivity. I hope it succeeds in troubleshooting this problem as well.
But before going ahead with the following steps, don’t forget to back up all of your data as it will wipe out everything that your device has on it.
Now, check if the problem is gone. If it is, you’re good to go! But if it’s still there, try to restore your iPhone in Recovery Mode (check out this detailed guide.)
If it was a software issue, your iPhone should go back to normal after an update or a clean restore. In the event of a hardware problem, contacting Apple Support is always the right way to go for a reliable solution. Of course, Apple charges a lot more than third-party services, but when it comes to reliability, the first party solution always has the upper hand.
You may also like to read:
A self-professed Geek who loves to explore all things Apple. I thoroughly enjoy discovering new hacks, troubleshooting issues, and finding and reviewing the best products and apps currently available. My expertise also includes curating opinionated and honest editorials. If not this, you might find me surfing the web or listening to audiobooks.
When the iPhone touchscreen is not working, it comes down to two fundamental reasons, hardware issues and software issues. If your phone had recently suffered fall damage or something similar, the pixels on your iPhone screen are most likely dead.
When this happens, the only solution is to visit a repair store as we can’t manually fix dead pixels. But, you can attempt to fix the touchscreen if software-related causes are more likely to be the cause.
Dead Pixels: You get anywhere from hundreds of thousands to several million touches on your touchscreen. After the expected lifetime ends or due to physical damage, it can cause dead pixels and the touchscreen stops working.
Static Charge Buildup: A static charge is when the negative and the positive charges are not in balance. Our phone screens to have a lot of static charge buildup due to environment changes or contact with items, like wool, hair, or aluminum foil. As a result, the touchscreen can stop working.
Water Damage and Corrosion: Corrosion is a result of water damage on your phone. This is when the internal hardware components on your phone slowly start to decay after not using the phone for a prolonged time. The touchscreen not working can simply be one of its symptoms.
Before we explore the solutions, we suggest trying out some basic fixes. Take off the screen protector. Then, clean the screen’s surface with a microfiber cloth to remove excess dirt off your phone screen. If you find some moisture or water droplets in any area of your phone, use a cotton swab to dry it.
Once you’ve made sure the screen is clean, we can proceed to test the touchscreen. We can now move on to other solutions:
One of the easy fixes you can try is rebooting your iPhone. This is because sometimes app or system bugs can lead to your touchscreen crashing or not responding. So, restarting your phone will reset all background processes and help fix minor glitches.
To force restart an iPhone without touching the screen, follow these steps.
From iPhone 8 to iPhone 14:
Hold and let go of the Volume Up button.
For iPhone 7:
Hold down the Volume Down key and the Power button together.
Let go of all the buttons.
For iPhone 6s:
Let go of both the buttons.
Along with rebooting your phone, you can also remove your SIM card, memory cards, and such. Doing so can help your phone to restart properly. Now, you can try and check if the touchscreen is starting to work again.
To remove any static charge buildup on your phone, you can simply use a humidifier in your room. It’s also best to always moisturize your hands gently before using your phone. However, make sure not to over-moisturize your hands. Another option to neutralize static charge on your phone is by using a product, like a static eliminator.
It’s a good idea to update the software on your phone to eliminate any bugs or glitches and fix the touchscreen error. You can directly use your Macbook to update your iOS version. Here’s how you can do it:
Connect iPhone to your Mac using a lightning cable.
Select your phone from the list.
Install any available updates.
If you’re using a Windows PC, you can use iTunes to update your iPhone.
Connect your iPhone to your PC using a USB cable and open iTunes.
If your phone’s touchscreen is not working, but you need to complete a task on your phone, you can still use voice commands. You can either say “Hey Siri” and say a command out loud, like “Set a reminder,” “Call someone,” or “play music.”
This method will require you to wipe all of your data. So, we recommend performing this step only if you already have a backup of your data or if no other solutions are working. You can easily restore your iOS using iTunes on a PC.
Launch iTunes and connect your iPhone to the PC. Usually, you’ll get a pop-up message to update your software right after opening iTunes.
Finally, if you’re still having issues fixing your touchscreen, it’s best to leave it to a professional. You can take your phone to any local repair center and diagnose the problem. You can also look up some repair services online if it’s more convenient for you.
Snapchat is an extremely popular app used to connect with friends, quickly share images, and post stories to showcase on your profile. Just like any other app, though, Snapchat can run into issues. One of the more common problems Snapchat users run into is experiencing the app freezing. This is when you may get stuck on a screen in the app, can’t tap anything, or the screen goes black.
This can be very frustrating to experience, especially on Snapchat, where the app may not save the photos or videos you take before being sent. If you’re dealing with Snapchat freezes, there are quite a few things you can try to fix. Here are some easy ways to fix this problem.
Table of Contents1.
Restart the App
When freezing occurs, try restarting the app. This is different from exiting your homescreen and tapping the app again. Follow these instructions to restart Snapchat.
Go to your app switcher screen by double-pressing the home button or swiping up from the bottom of your screen, depending on your iPhone model.
Find the open Snapchat app, and swipe up to close it.
Wait a few seconds, then tap on the Snapchat app to reopen it.
Find the open Snapchat app and tap on it.
Return to your home screen and tap on the Snapchat app to restart it.
Now you should be able to use the app normally. If not, continue to the next fix.2.
Check for Updates
An outdated Snapchat app can freeze suddenly. You can quickly check if the app is outdated on your smartphone’s app store.
Head to the App Store and tap on the search function.
Search for Snapchat, and find the app listing.
Next to the app icon, you should see a blue button. If the app needs updating, it will read
. Tap on this button to update the app.
Open the Google Play Store.
Tap on your profile icon in the top right.
Manage apps & device
Snapchat will appear if it has an available update.
to update Snapchat.
If this is a recurring issue for you, there is a way to have apps automatically update on both iPhone and Android. This can keep Snapchat running smoothly in the future.
Head to your
Tap on the slider next to App Updates to have apps update automatically when one is available.
Go to the Google Play Store.
Go to your profile and select
Choose how you want apps to update automatically, then select
Updating Snapchat can fix a lot of issues. Having automatic updates is a good idea to avoid running into problems in the future.3.
Clear Your Cache
If your issues with Snapchat still haven’t cleared up, you may want to try clearing your cache within the app. Also, doing this won’t delete any of your saved photos or chats.
Here’s how to do this on Snapchat.
Tap on your profile icon in the top left.
Tap on the settings icon in the top right.
On iPhone, select
. On Android, select
After this, Snapchat will clear your cache, and it will restart.4.
Uninstall and Reinstall
When the other methods aren’t working, uninstall and reinstall the app. This can help clear out any issues Snapchat may be running into on your phone.
On your home screen, find the Snapchat app. Tap and hold on it until it begins to move.
Once deleted, head to the App Store and tap on your profile icon in the top right.
Search for Snapchat, tap the download icon, and wait for the app to download.
Head back to your home screen and launch the app once downloaded.
Go to the Google Play store and tap on your profile.
, then tap
Find Snapchat and select
Once Snapchat has reinstalled on your smartphone, you may need to log into your account again, so make sure you have your login information handy.5.
Restart Your Phone
Restarting your smartphone could also help with freezing issues on Snapchat, especially if the issue is less from the app itself and more of a problem with your phone. Here’s how to restart your phone for both iPhone and Android.
Scroll down to
and tap on it.
Wait for your iPhone to turn off, then wait about 10 seconds.
Press and hold on the power button on the right side of your iPhone until the Apple logo appears.
Wait for your iPhone to start up, then reopen Snapchat.
Press and hold on the power button until the power menu appears.
Wait for your phone to shut down and restart, then reopen Snapchat.
Once you open Snapchat, ensure the freezing issues have subsided. Ensure you don’t reopen Snapchat too quickly after your phone starts up again, as you may notice some lagging. A good 30 seconds from the time your phone powers back on is a good rule of thumb.6.
Check Your Network Connection
Something else that could cause Snapchat to freeze on your smartphone is if you’re dealing with a bad internet connection. To fix this, reset your network connection. Before you do this, remember that you’ll need to make sure you have your network password so you can reconnect to it.
Confirm your choice to reset your network settings. Then, your phone will restart.
Once you reconnect to your network, open Snapchat and see if your problems are still occurring. If the network reset worked, you should have no more issues.
7. Check With Snapchat Support
If you’ve attempted everything on this list but are still experiencing freezing on Snapchat, your next step should be to contact Snapchat support. On the Support main page, you can select Contact Us to submit a request to the support team. From there, they can address your issues more specifically and get the app functioning normally.
Use Snapchat Again With These Fixes
Having difficulties occur when using Snapchat can be frustrating, but by going through each method outlined here, you should be able to fix the freezing problem. Then, if it ever happens again, you’ll know how to keep your app working smoothly.
What other kinds of issues have you run into using Snapchat? Tell us about them below.
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