You are reading the article Internet Connection Stops When Mobile Hotspot Is Turned On updated in December 2023 on the website Moimoishop.com. We hope that the information we have shared is helpful to you. If you find the content interesting and meaningful, please share it with your friends and continue to follow and support us for the latest updates. Suggested January 2024 Internet Connection Stops When Mobile Hotspot Is Turned On
If your Wi-Fi or Internet connection stops when the mobile hotspot is turned on, then this post may be able to help you. There are several reasons why Windows 11/10 PC stops the internet connection right after turning on the mobile hotspot. This article elaborates on most common situations so you can relate them to your scenario and troubleshoot the issue within moments.Internet Connection stops when Mobile Hotspot is turned on
If the Wi-Fi or Internet connection stops when the mobile hotspot is turned on on your Windows 11/10 PC, follow these suggestions:
Change band – 2.4 GHz or 5 GHz
Uninstall KB5014699 or KB5014697 update
Turn on Airplane mode and turn it off
Re-install Wi-Fi driver
Disable Firewall software
Run Network Adapter Troubleshooter
Try mobile tethering
Reset Network Protocols
Troubleshoot in Clean Boot
Try System Restore
Before heading towards these solutions, it is recommended to restart your computer once. Many times, a simple restart fixes various issues within seconds.1] Change band – 2.4 GHz or 5 GHz
When you set up a mobile hotspot, it asks you to choose the band. You can choose between two bands – 2.4 GHz and 5 GHz. Following that, your computer acts according to the selected band. However, if there is some issue with band selection or your computer’s hardware, you might find problems using the internet connection on your computer. That is why it is recommended to toggle the band and check if it resolves the issue or not.2] Uninstall KB5014699 or KB5014697 update
If you get this problem on Windows 10 Version 21H2, it is suggested to check if you have installed the KB5014699 update or not. As per some users, this update can cause an issue on your computer. It is possible to check the update via Windows Settings. If you find this update, follow this guide to uninstall Windows updates. Windows 11 users may want to uninstall KB5014697 and see if that helps.
To do the same, follow the prescribed steps.
Go to Update History
Now scroll down and visit Uninstall updates from the Related settings section.
Follow the on-screen instruction to complete the process.3] Turn on Airplane mode and turn it off
At times, the problem lies in your mobile’s cellular network. If so, you cannot fix it by changing the band or uninstalling an update. In such situations, you need to turn on Airplane mode and turn it off after a few seconds. All the mobiles come with this option, and you can find it in the top navigation menu.4] Re-install Wi-Fi driver
If you are using an external Wi-Fi adapter, it is recommended to download and install the Wi-Fi driver on your computer. Whether it happens on Windows 11 or Windows 10, you can find the compatible driver on the manufacturer’s website. Apart from that, you can also find the same in the CD given to you with the Wi-Fi adapter.5] Disable Firewall software
That is why it is recommended to disable the firewall software temporarily to check if it is the culprit or not. If yes, you need to set things up correctly or uninstall the software.6] Run Network Adapter Troubleshooter
If you get this problem due to the Wi-Fi adapter that is installed on your computer, you may be able to resolve the issue by running the Network Adapter Troubleshooter. For your information, you do not need to download anything since Windows 11 and Windows 10 come with such troubleshooters by default. For that, do the following:
Press Win+I to open Windows Settings.
Find the Network Adapter Troubleshooter.
Follow screen instructions.
Once done, you may need to restart your computer.
Read: How to stop Mobile Hotspot from Turning off in Windows7] Try mobile tethering
If none of the solutions has worked for you, you can try mobile tethering. In other words, you can use the USB cable to connect your phone to your computer to use an internet connection. Almost all mobiles have such an option, and you can find it on your phone too.
Read: Fix Mobile Tethering Internet keeps disconnecting on Windows8] Reset Network Protocols
Next up, we should reset the Network Protocols and see if that helps. The issue can be nothing but a glitch and resetting the protocols should do the job. We are going to release and renew IP, reset Winsock, and flush DNS and hopefully, it will resolve the issue for you. To do that, open Command Prompt and run the following commands.ipconfig /release ipconfig /renew ipconfig /flushdns ipconfig /registerdns netsh winsock reset
Hopefully, this will do the job for you.9] Troubleshoot in Clean Boot
There may be a third-party tool causing this whole conundrum. To know which app is it, we need to perform Clean Boot. This will turn off all the non-Microsoft services and boil down the possibility to one program. Then, you can uninstall that program and fix the issue. In case, the issue continues even in the Clean Boot state, move to the next solution.10] Try System Restore
If you have created a System Restore Point, now might be a good time to deploy it. It will put your computer back to the phase when the issue was not there. To restore your system using the System Restore point, you need to follow the prescribed steps.
Search out “System Restore Point” from the Start Menu.
Select the point you want your computer to restore to and follow the on-screen instructions to complete the process.
Once you are done restoring your system, the issue should be gone.Why does my Wi-Fi keep disconnecting from my hotspot?
There could be different reasons why Wi-Fi keeps disconnecting from your hotspot or Windows 11/10 PC keeps disconnecting from your mobile hotspot. If your network adapter or Wi-Fi adapter has some issues, or your mobile is not keeping the hotspot on, you might find this problem on your computer. That is why it is suggested to follow these tips and tricks to fix the issue on your computer.
Read: Mobile Hotspot not showing up or detected on laptopWhy does my Wi-Fi disconnect when I use hotspot?
If your Wi-Fi disconnects when you enable the hotspot, chances are, there is something wrong with your computer. Usually, the problem, in this case, is a buggy Windows Update. This update is called back by Microsoft but some users have already installed it and might have to remove it for the sake of fixing this issue. Also, one can not rule out the possibility of third-party software, be it antivirus or some other program interfering with your WiFi and causing this issue. There are some other potential solutions mentioned hereinafter. So, go to the troubleshooting guide and fix your problem.
Also read: How to disable Mobile Hotspot in Windows using Registry Editor.
You're reading Internet Connection Stops When Mobile Hotspot Is Turned On
How To Install Drivers Without Internet Connection
Alike many users, you might face a situation where after a clean installation of Windows 10, you may not be able to access the internet
It could be that you have a power cut in your locality because of which you cannot access your internet connection
Note: Before heading on with any of the steps mentioned below, we recommend that you download a Driver Updater Tool like Driver Booster 8 which is capable of installing and updating drivers even if you don’t have access to the internet. We have outlined.How To Install Drivers Offline Or Update Them?
Let’s quickly get down to some of the best ways to install drivers without an internet connection.
1. Look For a Computer That Has An Active Internet Connection
In case you have no internet connection, and you want to install a driver urgently, you can contact a friend, colleague or family member who has an active internet connection. Using their internet connection, download the device driver. Then using your smartphone, flash drive or any other device copy the device driver onto your computer. Here are some prerequisites to keep in mind when downloading the desired device driver –
Gather complete information about the hardware you are acquiring the driver for (PC model, graphic card configuration, the model of your network card, etc)
Using the above information, download the driver from the manufacturer’s website
You can use a utility like IObit’s Driver Booster that enables you to download and install required drive drivers even if you don’t have an active internet connection.
1. Download and install IObit Driver Booster 8
4. You will now be able to save dbd file on the desired location
6. Once information is parsed, a new window will appear where you can configure –
Driver Type and
The driver package save location as per your needs
3. Install Driver With The Help Of CD
Almost all devices which require a driver to communicate with your computer’s operating system come with a driver CD. If you have a driver CD handy, you are in luck because then you can use the CD to install the required driver. The basic steps to install a driver for a device from CD remain the same. For example when installing a driver for a printer from CD, here are the steps you are most likely to follow –
1. You first install the printer driver on your computer and not connect the printer to your computer
2. Choose the mode of installation
3. Select printer model
4. And, finally follow the on-screen instructionsWrapping Up:
How to Update Windows Drivers Automatically?
Complete Product Review – Advanced Driver Updater
How To Update Keyboard Driver For Windows 10Quick Reaction:
About the author
When you’re away from home or your office, mobile hotspots can be your next best solution to get an internet connection on your laptop using a smartphone. This can come in handy when your primary internet connection goes down and your only other source of internet is the cellular data on your phone.
In this post, we’ll help you understand what Android WiFi Hotspot is, how it works, and how you can fix issues revolving around Android hotspot not working.
What is Android Hotspot?
With Android’s native hotspot feature, the mobile data on your Android phone can be shared wirelessly with other devices like a computer, tablet, or other mobile phones. The feature takes your cellular data and transmits it to other devices by creating a Wi-Fi network from within your smartphone without the need for any external transmitting device.
Related: How to create a shortcut for Mobile hotspot (tethering) on the home screen for quick access
How Android Hotspot Works
Old smartphones as well as new ones come with wireless transmitters which can act as a mini WiFi router for the data it receives through a cellular network. When you switch on an Android hotspot, your mobile device treats your cellular connection like a broadband modem and uses the data to distribute it to a wireless network as if it were a router.
The device which you enabled as a hotspot will now be visible in your list of WiFi sources that are available for connection nearby. Turn ON your cellular data and Android hotspot, you have got yourself internet access to connect all of your other devices.
Related: How to use Roku without WiFi
How to fix Android hotspot not working problem
The following solutions can help you solve the Android hotspot not working problem on your Android device.
Solution #1: Check if your mobile internet connection is working
The first thing you need to check when your mobile hotspot isn’t working is to see whether your cellular data is actually available for use or not. You can check if your mobile data is working by browsing through different websites or apps on the phone that is set as the hotspot.
Since most mobile data connections are metered, if you cannot open a webpage or use an app, there’s a chance that you have already surpassed the daily/monthly data limit that your ISP has set for you. Depending on how you have configured your carrier services, you might be able to use data beyond the limit, which could cost you more than your expected billing amount.
Solution #2: Turn WiFi OFF, then ON on the receiving device
In some instances, the internal WiFi modem on your phone might not be able to directly connect to a wireless network, even if you have previously connected to the same network with no problems. Turning the WiFi OFF on the receiver phone and switching it back ON might be able to solve the issue.
To switch your mobile WiFi OFF and ON, swipe down on your screen from the top edge to get the Quick Settings toggles and tap on the WiFi icon.
Alternatively, you can also access this option by opening the Settings app on your phone, selecting ‘Network and Internet’, and then toggling the switch adjacent to WiFi to OFF and then ON.
Solution #3: Restart your phone
Modern smartphones work similarly to that of computers and most of the time, fixing an issue just needs a simple fix which is to restart the phone. When a device is restarted, many low-level problems get resolved as your device’s cache and logs are clearing during the reboot process.
You can restart an Android device by pressing and holding the power button on your phone and then tapping on the ‘Restart’ option that pops up on the screen.
Solution #4: Connect to the hotspot network and check if you’re entering the correct password
You can now manually connect to the hotspot by going into WiFi Settings as described above, tapping on the wireless hotspot again and this time, entering the correct password.
Solution #5: Change the frequency band to 2.4GHz
Many recent Android devices allow you to connect to and create hotspots with a 5GHz frequency band because it allows data to be transmitted faster over a wireless network.
However, some Android phones do not come with the ability to connect to a 5GHz band, even if you managed to create one from one of your devices. In such cases, the 5GHz hotspot network that you created won’t even be visible on the unsupported receiving device, preventing you from connecting to it.
Solution #6: Verify whether the problem is with the receiving device
Sometimes it might not be the phone that’s used as the hotpot but the device you’re trying to connect it with that might have a problem. It could have something to do with the device software or a hardware failure, preventing it from connecting to the hotspot.
To check if the inability to connect to the hotspot is within the receiving device, try to connect to your Android hotspot on some other device, like a laptop, tablet, or another smartphone. If other devices are able to connect the hotspot, then there’s something wrong with your receiver device.
Solution #7: Check if you have surpassed your daily mobile data limit
Besides your carrier restricting you from accessing the internet after you have consumed a significant amount of data, your Android device can also be configured to issue a warning when you’re closing in on your daily/monthly data consumption. This not only monitors your data consumption but also sets a limit beyond which your device won’t be able to access the internet, even if your carrier lets you do it.
The option to set mobile data limits dates all the way back to Android 4.4 KitKat, meaning almost all the Android devices that you might see in the market come with the feature, under different names. If you have reached your daily/monthly data limit on your Android phone, then sharing your internet connection using a mobile hotpot will result in no internet access on the receiving smartphone.
Note: Disabling data limit will get your internet working again but this might result in additional costs if you’re on a metered data plan.
Solution #8: Recreate a new Open network hotspot without password protection
Android hotspot tethering comes with password protection so that only you can connect to your device’s wireless network and that it’s no exploited by others in your vicinity. But sometimes, your devices might just fail to connect to an encrypted network for no underlying reason.
You can also change the hotspot name to avoid any previous connection problem. Now try connecting to the new hotspot network. If your device is successfully able to connect to the open network, you can try creating a new hotspot network with password protection to keep it from getting exploited by others around you. If not, leave your network open.
Note: Open networks can leave you unprotected from someone else trying to access your internet connection which might in turn result you in paying more than you were supposed for your monthly cellular bill.
Solution #9: Create an open network hotspot, connect to this network, and switch hotspot back to password-protected network
You can easily create a new network as we mentioned in Solution #8. To help you protect your open hotspot, you can take this necessary precaution before you continue using your hotspot. This solution is connected to Solution #8 and depends on the fact that your device is successfully able to host a hotspot network.
Try to connect devices to this password-protected hotspot (you don’t need to forget this network) and enter the password that you just used to create the password-protected network. If the device successfully connects to this network, your issue should be considered resolved.
Solution #10: Disable automatic hotspot switching
Some new phones come with the functionality that switches OFF the hotspot automatically when no device is connected to it for a few minutes. This means, your receiving device won’t be able to access the hotspot after it gets into sleep mode or if it has been restarted.
Solution #11: Disable Battery saving mode
Android has a built-in Battery saving mode which turns off several power-consuming features of a phone to run the bare essentials. Using the Android hotspot with battery saver mode enabled can sometimes affect the former’s functionality, leaving you with no hotspot to connect to.
Solution #12: Reboot your phone into safe mode
If none of the above solutions work and you have tried rebooting your phone normally, you can proceed to restart your phone but in Safe mode. Booting up your Android device in safe mode lets you check whether an ongoing problem is being caused due to a third-party app. That’s because, in Safe mode, all third-party apps are disabled by default and do not start up unless opened.
You can reboot your phone into safe mode by pressing and holding the Power button until the Power menu appears. On the Power menu, tap and hold on the Power off button after which you will be asked if you want to ‘Reboot to safe mode’. Tap on OK and let your device restart and boot into Safe mode.
When inside Safe mode, try enabling the Android hotspot and check if it works. Reboot back to normal Android by pressing and holding the Power button when done.
Solution #13: Editing access point inside Mobile network
Inside this ‘Edit access point’ screen, tap on the ‘APN type’ and here, enter “,DUN” inside the APN the box. After this, save the new access point name by tapping on the 3-dots icon and selecting ‘Save’. This should resolve your hotspot internet immediately.
Solution #14: Try Bluetooth tethering instead
Solution #15: Reset your phone’s Wi-Fi, mobile & Bluetooth settings
Android lets you reset a few settings within your phone before you decide to erase your phone in all its entirety. Inside the Settings app, you can individually reset just your phone’s network settings similar to how iOS offers a dedicated option for the same.
Solution #16: Force Stop the Settings app and clear its storage
Inside the App Info screen, tap on the ‘Force stop’ button to close the app. The screen will now close and when it does, you need to come back to this same screen by following the instructions above. Once you’re back in the same App Info screen, select ‘Storage’ and tap on the ‘Clear storage’ button on the next screen.
All the settings that you saved on your phone will now be cleared. However, your data is still safe and sound. You can follow this method and check if the hotspot is working for you before you decide to reset your entire phone.
Solution #17: Reset the device to factory settings
If you’ve reached a scenario where none of the above solutions solve your Android hotspot problem, your only option is to reset your Android phone to its factory setting. Keep in mind that resetting your device to factory settings will remove all of your user data including your photos, videos, settings, contacts, and other info. So do this only if you’re out of any other option.
Solution #18: If nothing works, take it to the Repair center
Factory resetting your phone turns your phone into a new device, at least in terms of software. So, if your device isn’t able to function as a proper hotspot device, then the problem is hardware-centric, in which case, there’s nothing you can do personally. If that’s the case, we suggest you go to the Authorized repair center of your phone’s manufacturer who will be able to verify where the problem really is.
Did this post help you solve the Android hotspot not working problem on your phone?
Windows 11/10 comes with a Mobile Hotspot feature which lets you share your existing internet connection to other devices over WiFi. One of the caveats of this feature is that it doesn’t remain always on. If there are no devices connected to it for over five minutes, Mobile Hotspot will automatically turn off. In this guide, we will share tips to stop Mobile hotspot from Turning off Windows 11/10Stop Mobile Hotspot from turning off in Windows 11/10
Here we have taken two scenarios. First is where the Mobile Hotspot feature turns off automatically. The second is where the hotspot disables when there is no internet connection.
Turn off power saving feature
Use Powershell command to change PeerlessTimeoutEnabled settings
Increase Mobile Hotspot idle timeout settings
Increase timeout period when a cellular connection is unavailable
Disable WiFi and network adapter power management options
This feature will not work if you do not have a WiFi adapter. If you are using a desktop, you can add an external WiFi adapter. Before you begin, do remember to create a system restore point first.1] Turn off Power Saving feature
In Windows 11:
Toggle on Share my Internet connection with other devices
Against Power saving, toggle off the option – When no devices are connected, automatically turn off the mobile hotspot.
In Windows 10:
Toggle on Share my Internet connection with other devices
At the end of the settings, toggle off the option – When no devices are connected, automatically turn off the mobile hotspot.
Post this; even if you do not have a device connected to Mobile Hotspot, it will remain always on. The option is visible only when you turn on Mobile Hotspot.2] Use PowerShell command
Open PowerShell with admin privileges, and execute the commands given below:powershell -windowstyle hidden -command "Start-Process cmd -ArgumentList '/s,/c,net stop "icssvc"
This stops Mobile Hotspot Service (icssvc).
Then execute this command:REG ADD "HKLMSYSTEMCurrentControlSetServicesicssvcSettings" /V PeerlessTimeoutEnabled /T REG_DWORD /D 0 /F & net start "icssvc"' -Verb runAs"
This adds a Registry value and then restarts the stopped service.
It will make sure that Mobile Hotspot doesn’t turn off itself.
Here is what the script is doing in the background.
It stops Mobile Hotspot Service (icssvc)
Then it opens:HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesicssvcSettings
Creates a DWORD Key PeerlessTimeoutEnabled with value 0
Restarts Mobile Hotspot Service (icssvc)
While you can do this manually, we highly recommend using the PowerShell command for best results.3] Increase Mobile Hotspot idle timeout settings
The default timeout when there is no active connection is five minutes. If you do not want to keep it always on, but keep it turned on longer, you can use this method. By changing the same key PeerlessTimeout available at a different location, you can change it to a maximum of 120 minutes.
Open Registry Editor
Change the value of this key to anywhere between 1 to 120
Exit and Restart.4] Increase timeout period when a cellular connection is unavailable
Many a time you want to connect devices, so it becomes part of the network. However, Mobile Hotspot will automatically turn off when there is no internet or mobile data. However, using a registry setting, you can change any value between 1 and 60 inclusive. The default value is 20 minutes.
Open registry editor
Set the value between 1-60
Exit and restart
Keeping this on will let you use your computer as a bridge for all devices. You will be able to access files and folders of other devices by sharing them on the network.5] Disable Wifi & Network adapter Power Management options
The WiFi adapter and the network devices have properties that will turn off when on battery, and not used for a long time.
Open Device Manager (Win+X+M)
Expand Network devices list
Select the Wifi adapter, and go to the Power Management tab
Anything related to power saving should be turned off
It will make sure none of the network devices will turn off Mobile Hotspot or trigger anything which will do that.
While you can choose to keep the Mobile Hotspot always on, it will impact your battery life if you use a laptop. Most of the devices with the Mobile Hotspot feature has the same setting to make sure to save the battery.
Windows on Mobile is no longer relevant to Microsoft
Microsoft has been in the mobile game longer than most, especially longer than Google and Apple. For many reasons, though, the company has fallen far behind. Due to the position Microsoft is in, it is difficult to believe it will ever rise from the rut its in.
We’ve long known that attempting to catch up with Apple and Google would have turned out be a difficult task after the launch of Windows Phone 7. The operating system flew through the gates with support from several OEMs, but what it brought to the table in terms of features were below average compared to what Android and iOS had to offer at the time.
Even after several updates — and a big one in Windows Phone 7.5 — the operating system still felt ancient and a lack of quality apps made the experience even worse, especially for those contemplating whether or not they should switch from Android or iOS.
As time went on, Microsoft came back strong with Windows Phone 8, and this operating system was a huge upgrade over Windows Phone 7.5. Nokia was onboard and with that came an influx of awesome, well-designed devices. Interestingly enough, the platform actually gained market share at a slow pace because there was a clear focus. It wasn’t perfect but it was effective in many ways.
Things began to go downhill after Microsoft acquired Nokia’s mobile division. At that point, it was easy to see the company no longer had that passion behind the launch of a new device as they did before. Slowly but surely, Microsoft spoke less about its mobile ambitions when it came to Windows Phone.
The plan for Windows 10 Mobile was laid out and we got to see several cool things. Continuum was one of them. By then, though, the market share the platform gathered quickly dissipated. Everything the software giant had worked for since Windows Phone 7 was quickly thrown under the bus.
The platform in its current state is nothing but a joke. No one cared about the first round of Windows 10 Mobile smartphones that were released in 2023. Unlike the Nokia-made devices, these, according to reviewers, felt cheap. Worst of all, the operating system was a mess, as if Microsoft released a beta product for mass market consumption.
Build 2023 came and went, yet nothing much was mentioned about Windows 10 Mobile. Microsoft spoke about Android and iOS more than it did its own mobile offering. Not mention, developers from the company’s garage project only release apps for Android and iOS.
What is this rant all about you wonder? We’re basically trying to say that Microsoft might very well be on the verge of killing Windows 10 Mobile. One does not simply treat their own platform as garbage while giving more support to the competition. For those who are die-hard, unwilling to let go, maybe it is time to do so.
There’s not much to lose seeing as many of the most important Windows 10 Mobile features can be found on competing platforms — they are just an app away.
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Amongst various VPN connection problems and issues you may encounter on your Windows 11 or Windows 10 PC could be the general error message Can’t connect to VPN connection with the full error message as follows:
VPN Connection, Can’t connect to VPN connection, A connection to the remote computer could not be established. You might need to change network settings for this connection.
In most cases, if not all, VPN connection issues are often software or browser-related. So basically, resolving VPN problems or issues is mostly a process of elimination. The following are the most likely reasons you may experience VPN woes on your computer;
An overloaded VPN server
Running out-of-date VPN software
Using the wrong VPN protocolVPN Connection, Can’t connect to VPN connection error
If you’re getting the Can’t connect to VPN connection error message on your Windows 11/10 computer, regardless of your VPN service provider or software installed, you can try our recommended and comprehensive general fixes as presented below to resolve the issue on your system.
Restart the VPN software
Check and update VPN software and browser
Check your internet connection
Verify your VPN login credentials
Check your preferred VPN server connection
Check your Firewall
Check your router settings
Reinstall the latest version of the VPN software
Change the VPN Tunneling Protocol
Change the connection port
Contact your ISP and/or VPN Service Provider
Let’s take a look at the description of the process involved concerning each of the listed solutions. Keep in mind that the location of some settings you may need to configure varies by the VPN product, device, or operating system.1] Restart the VPN software
You can first restart the VPN software, and not just disable or disconnect from the VPN server; quit and restart the software. You can also restart your browser plugins by fully closing down and reopening the browser. In addition, you may need to clear your browser cache to get the plug-in working again.2] Check and update VPN software and browser
Yet again score one for outdated programs or software installed on your device, as you’re more likely to encounter issues. So, to eliminate the possibility of bugs and to maximize performance, make sure your VPN software is updated by manually checking for updates under the VPN menu, but we recommend you set your VPN to update automatically in the VPN settings. Similarly, to avoid common browser-related issues, use a browser that’s supported by your VPN provider and make sure the browser is updated.3] Check your internet connection
You can check your internet connection by loading up a few pages without a VPN connection and see whether the pages open up normally. If you can’t connect to the internet, you can fix network and internet connection problems to resolve network connectivity issues at your end. You can also use the Network Reset feature or run the inbuilt Internet Connections Troubleshooter for Windows 11/10.4] Verify your VPN login credentials
If after you tick all boxes for a stable internet connection but still can’t connect to VPN, your next line of action is to verify your VPN login credentials. So, if you run VPN software on your router, make sure you enter the right credentials for the VPN account to be able to connect to a VPN server. Keep in mind that not having the correct or up-to-date login credentials can prevent you from connecting to a VPN. So, if you use a free VPN service, check the website to see if the credentials supplied by the VPN service have changed or if your password needs to be updated.5] Check your preferred VPN server connection
If you have verified your VPN login credentials are valid but still can’t establish a connection, then the problem might be with the VPN provider’s infrastructure, specifically the VPN server. So, first, check if your VPN is working, and then check if the preferred server you are connected to or trying to connect to is working. Some servers can reject new connections if they’re overloaded. If you’re using a premium VPN you should have access to tons of servers. In this case, if you’re struggling to connect to a VPN for a particular region, just try disconnecting and then selecting the region again – having done that, you’ll be sent to a different VPN server, and that may solve the problem.
Read: How to create a public VPN Server on Windows6] Check your Firewall
You need to make sure your firewall does not block VPN connections and you can do this by adding the VPN software to the list of exceptions in your firewall settings. You can configure Windows Firewall to allow or block a program on your device. For third-party security software integrated with a firewall or dedicated firewall programs, you can refer to the manual.7] Check your router settings
When it comes to routers, some routers don’t support VPN passthrough – a feature on a router that allows traffic to pass freely to the internet. So, check your router and personal firewall settings for these options on your home network. If any changes are required, you may have to connect to the router as an administrator (refer to the internet device instruction manual). The options that may available for you depending on your router could be:
An option in the security settings to enable IPSec or PPTP (two common types of VPN protocols) Passthrough.
Your firewall in the router and any installed firewall programs may need to have specific ports forwarded and protocols opened. In particular, IPSec VPNs need to have UDP port 500 (IKE) forwarded and protocols 50 (ESP) and 51 (AH) opened.
Read: Windows IPsec VPN Client: Security, Validation & Administrative Guide8] Reinstall the latest version of the VPN software
Another viable solution, assuming if the current issue is still not resolved, it could be that the VPN software itself has issues; likely a temporary glitch – in this case, you can reinstall the VPN software and see if that helps. You can use a third-party software uninstaller to uninstall the VPN software, then to get the latest package, go to the VPN provider’s site and download and reinstall the latest software package for your operating system or device. Make sure to uninstall any old packages first to make sure you start with a clean slate.9] Change the VPN Tunneling Protocol
For some VPN connection issues, the problem could be with the VPN Tunneling Protocol in use. In this case, you can go into the VPN or network settings and try using different protocols: OpenVPN, L2TP/IPSec, or IKeV2/IPSec. Whenever possible, avoid using the PPTP protocol, as it’s not considered secure.10] Change the connection port
You might not know that some ISPs and networks block traffic on specific ports. So, make sure to check the VPN’s documentation to see if it recommends using a particular port number. If so, using a different port may solve the problem. For some VPN software to work, the 443 and 1194 TCP and UDP ports respectively need to be open. Your firewall or router must also allow passthrough for VPN as already mentioned, but note that some VPN service does not support port forwarding – all ports will be blocked except the ones your VPN software needs to operate; as open ports create lots of security risks for your internet connection.11] Contact your ISP and/or VPN Service Provider
If the VPN is still not connecting, there also could be issues in your VPN settings. In this case, to see if the issue will be resolved, you can easily reset the VPN settings on the software to default. If the issue persists at this point, you need to contact your VPN provider for additional assistance – depending on your VPN software, you can do so via the Support section within the app and you can copy and send the connection log to the technical team, which can be analyzed to help with the troubleshooting. Similarly, you may have to contact your ISP to rule out possible VPN software usage restrictions on their network.
Hope you find this post informative and helpful enough!
Other common VPN errors you may encounter on your device could be the following:What does unable to connect to VPN mean?
If your VPN won’t connect, this could indicate that your app has a bug, or maybe its setup is corrupted. Check this out by removing or uninstalling your VPN, then downloading and reinstalling the latest version.Why does my VPN say connected but not working?
One of the most common reasons why the VPN is connected but not working is a DNS configuration issue. So, you can try flushing DNS on your Windows 11/10 PC and see if that helps resolve the issue for you.Why does VPN keep disconnecting from internet?
The most likely cause of this particular issue could be that the VPN protocol you are using is blocked in your country/region. You can try changing the VPN protocol and check whether you are able to access the internet on your PC.Can VPN crash WiFi?
Depending on the device and the configuration, VPN can be set up either alone or together with other devices. In some cases, a VPN can cause connectivity issues. For instance, your WiFi may drop after connecting to a VPN.
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